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Follow these steps if a patient cannot log in despite using valid credentials, specifically when accompanied by a network-related error message.

Symptom

  • The patient fails to log into the TytoCare app with a correct username and password.
  • The app displays an error message stating: "No Internet Connection" or "Wi-Fi connectivity issue."
TytoCare App Login Failed Connectivity Error

Possible Cause

The mobile device running the TytoCare app is offline. The app requires an active internet handshake to verify credentials against the TytoCare cloud. This occurs if:

  • Wi-Fi is disabled or the signal is too weak.
  • Cellular data is turned off or out of range.
  • The device is in Airplane Mode.

Suggested Solution

  1. Verify Connectivity: Open a web browser on the mobile device and try to load a public website (e.g., google.com) to confirm internet access.
  2. Toggle Wi-Fi: Go to the device settings, turn Wi-Fi off and back on, and ensure you are connected to a stable network.
  3. Disable Airplane Mode: Ensure the device is not restricted from transmitting data.
  4. Retry Login: Once the connection is confirmed, return to the TytoCare app and log in again.

Technical Note: If the patient is on a corporate or hospital Wi-Fi, a firewall may be blocking the login request. In these cases, switching to Cellular Data (LTE/5G) often resolves the issue.

Keywords: Login Failed, Network Error, Wi-Fi Connectivity, Internet Access, Troubleshooting
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